There are several things outside of the system’s control that may prevent outbound calling functioning correctly. Step 3: TROUBLESHOOTING Outbound calling - System Configuration There should be no further set up necessary within the system. Repeat for all other users that will require outbound calling functionality. In the Hangup text box enter the command: zoiper://hangup=allĨ. In the Dial text box enter the command: tel:*telephoneĬ). In the Dialing Method drop down select: URL Schemeī). Clicking on this will bring you to the configuration options menu.Ī). Inside the tab you will see an option to configure the dialing method:ħ. From this menu select the “permissions” tab:Ħ. Select the user profile that you want to configure dialing for, and you will be taken into their profile options.ĥ. You will be taken to the following screen:Ĥ. Once you have logged in select the menu option, Setup > Users > User Profiles. First log into the system as a user with an access level of 100 (administrator).Ģ. The following must be done for each user and database area:ġ. The first part of this guide will look at configuring the system for outbound connection to Zoiper. Step 2: Outbound Calling - System Configuration When installing the FIVE CRM CTI suite please install everything including the.
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